Healthcare Product Design
iLims: Simplifying complex laboratory workflows
Designing a clearer, more scalable experience for a complex laboratory management platform used across healthcare and diagnostic operations.
Project overview
Designing a complex healthcare product for everyday use.
iLims is a laboratory information management platform supporting patient registration, order management, notifications, permissions and role-based workflows across healthcare and diagnostic operations.
The challenge
Making a growing healthcare platform simpler to navigate and use.
As the platform evolved, increasing functionality created complexity across everyday tasks and made important information harder to navigate.
Complex order creation
Multiple steps and significant data entry made order creation lengthy and difficult to navigate.
Limited order visibility
Users needed a clearer way to understand order status, progress and required actions.
Role-based complexity
Different users required different workflows, permissions and actions.
Data-heavy interfaces
Large amounts of information made important content and actions difficult to scan.
Our approach
Simplifying workflows while creating a foundation for scale.
Design Intuit focused on understanding the existing product, simplifying critical workflows and creating a consistent experience across the platform.
Understand
Reviewed workflows, requirements and user roles to identify complexity and opportunities for improvement.
Simplify
Reworked information architecture, user flows and interactions around everyday user needs.
Design
Translated improved workflows into clear, responsive interfaces and reusable design patterns.
Scale
Established reusable components and design foundations to support future product development.
From complexity to clarity
Turning workflow challenges into practical design solutions.
Key areas of the product were redesigned to make information easier to understand and everyday tasks more efficient.
Simplifying order creation
The order creation process involved multiple steps and significant data entry.
We reorganized the workflow into a clearer structure, grouped related information and improved the overall form hierarchy.
Outcome
A more structured and efficient order creation experience.
Making order status easier to understand
Users needed a quicker way to understand where an order was within its lifecycle and what action was required next.
We introduced clearer status indicators, improved list hierarchy and standardized the presentation of order states.
Outcome
Better visibility across the order lifecycle.
Designing for different roles
Medical staff, facility administrators and physicians interacted with the platform differently.
We designed role-specific experiences and surfaced relevant actions based on user permissions.
Outcome
A clearer experience tailored to different user needs.
Bringing clarity to data-heavy interfaces
Large amounts of information made some screens difficult to scan and understand.
We improved visual hierarchy, spacing, typography, table structure and content grouping.
Outcome
A cleaner and more readable interface.
Designing for scale
A reusable design foundation for a growing product.
A consistent design system helped bring clarity across modules while providing a scalable foundation for future development.
Design Intuit established reusable foundations across the product to improve consistency and make future design and development more efficient.
The outcome
A clearer, more consistent foundation for a complex healthcare product.
The redesign brought greater clarity to everyday workflows while establishing reusable patterns for continued product development.
Simplified patient and order workflows
Clearer role-based experiences
Improved order visibility and tracking
Consistent and reusable UI patterns
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